elang178Privacy Policy
When you create an account on elang178 and deposit funds through DANA, your name, ID number, and residential address are recorded and verified. That data, along with your IP address and game activity, is stored on our servers. This page describes what we collect when you use elang178 and how we keep that data protected, who we share it with, and what rights you have over your information.
We operate across Indonesia's supported regions, including Jakarta, Surabaya, and Bandung. Users outside these jurisdictions cannot access our platform by design. We take data security seriously because we handle both your personal identity information and your financial transactions. Our privacy practices are transparent: we collect only what we need, we encrypt sensitive data, and we do not sell your information to third parties.
What Data We Collect
We collect identity information during account opening: your full name, date of birth, national ID number (KTP, passport, or driver's license), a live selfie, and your residential address. We verify this information against government records where possible. We keep copies of your submitted documents encrypted on our servers.
We collect financial information: your deposit and withdrawal history, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), and transaction amounts. When you withdraw funds, we record the destination account to prevent fraud. We do not store your payment password or PIN; those are handled by the payment provider's system.
We collect behavioural data: your login times, devices you use, IP addresses, browser type, and game history. This includes which Liga 1 markets you view, which slot games you play, and your account balance. We use this data to detect unusual activity, prevent fraud, and improve our service.
We collect technical data: your device model, operating system, app version, and crash logs if our app fails. We may set cookies or similar tracking identifiers on your browser. These are used to keep you logged in, remember your preferences, and measure how users interact with our site.
We do not collect your payment card details
Payment processing is handled by our payment partners. We see only the confirmation that a deposit succeeded or a withdrawal was requested — we never see your card number or bank PIN.
How We Use Your Data
We use your identity information to verify your age and residency, comply with Indonesian financial regulations, and prevent account fraud. When you request a withdrawal, we match your destination account to your verified name to ensure you receive your funds correctly. We keep identity records for the duration of your account and for seven years after closure, as required by tax and anti-money-laundering law.
We use your financial data to process deposits and withdrawals, track your account balance, and generate transaction statements. We analyze deposit and withdrawal patterns to detect money laundering and fraud. If a withdrawal looks unusual — for example, a request to a new account during Idul Fitri season — we may request additional verification before processing.
We use your behavioural and technical data to maintain our platform, detect bugs, and improve performance. We analyze which games are popular, which payment methods users prefer, and which features cause crashes. We measure user engagement to understand demand for Piala AFF markets versus slot titles. We do not use your data to profile you for discrimination or to sell targeted ads.
Third-Party Processors and Data Location
Our servers are hosted in data centres outside Indonesia, primarily in Singapore and Germany. Your data is encrypted in transit and at rest, so no server administrator can read it in plain text. We use third-party payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) who handle the actual transfer of funds. These processors keep your payment data separately from us and are bound by their own privacy policies.
We may use third-party analytics providers to measure site traffic and user behaviour. These providers receive anonymized data only — they cannot see your name or ID number. We use a third-party identity verification service to check your ID document; they store a copy temporarily during verification and then delete it. We do not share your data with marketing companies, brokers, or advertisers.
Your Rights and Data Portability
You have the right to request a copy of all data we hold about you. Submit a data access request through your account support panel; we will provide a file within ten business days. You have the right to request correction of inaccurate data — for example, if your address has changed, update it in your account settings or contact support.
You have the right to request deletion of your data, subject to legal holds. If you close your account and no disputes are pending, we will delete your behavioural data within 30 days. We retain identity data and transaction records for seven years for tax and regulatory compliance; these cannot be deleted but can be anonymized.
You have the right to request that we stop using your data for analysis or profiling. We will honour such requests, though we may still need to process your data for payment settlement and fraud prevention. You have the right to lodge a complaint with Indonesia's Data Protection Authority if you believe we have mishandled your information.
Cookies and Tracking
We set session cookies when you log in to keep you authenticated. These expire when you close your browser. We set preference cookies to remember your language and display settings. You can disable cookies in your browser, but some features of elang178 may not work correctly if you do. We do not use cookies to track you across other websites.
Our app may request location permissions to verify you are in a supported jurisdiction. We do not log your precise location; we check only whether your IP address resolves to a covered region (Jakarta, Surabaya, Bandung, Medan, etc.). You can deny location access and still use the platform.
Contact and Changes
If you have questions about this policy, contact our data protection team through your account support panel. If we change this policy, we will post an updated version here and notify you by email. Your continued use of elang178 after a policy change constitutes acceptance of the new terms. We last updated this policy in 2025 and review it annually.